Sunday, March 1, 2015

On Difficult Customers

Sometimes people express interest in writing a book, getting a slideshow created, or need other tasks completed by Nicholl McGuire Media. Some have no idea where to begin or how much things will cost when they approach us.  As a business owner or individual providing a service, you will need to share what you can do upfront and how much things might cost.  It will be up to the potential customer to make a decision on how important the service might be to them.  Dollars and cents usually determine the need for most clients.

I will tell you from personal experience, there will be some individuals who will want something but are unwilling to pay much for it.  Most businesses will not over deliver, time and money dictates this.  Sometimes Nicholl McGuire Media will have busy time periods; therefore, we have to move along to the next client especially if an individual might be acting in ways that are unreasonable or desire something for nothing, so to speak.

When it comes to challenging business relationships, it isn't always a customer not wanting to do business because of this issue or that one, but it also works the other way around as well.  Nicholl McGuire Media refuses business partnerships that show early warning signs an individual or group might be difficult to work with.  Some might include: tardiness to appointments without excuse, late payments, negative comments about pricing, bad-mouthing, requests that go beyond what is being paid for/offered, morally offensive services, negative reputation with many, etc.  

Challenging customers will always be around, but business people don't always deal with them.  We tend to treat some just like we do our toxic relatives, we bless them and move on.

Nicholl McGuire

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